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Frequently Asked Questions

1. How do I measure for a window treatment?

2. Can I install Ascot window treatments myself?

3. Do the window treatments come with everything I need to install them?

4. Can I get color samples?

5. if a chord on my window treatment is broken, can I get it fixed?

6. What is an inside mount?

7. What is an outside mount?

8. How can I clean Ascot window treatments?

9. Can I get an Ascot product repaired or get replacement parts?


1. How do I measure for a window treatment?
- Just follow the easy how to measure instructions on the How To Measure page.

2. Can I install Ascot window treatments myself?
- Yes, most of Ascot's window treatments are easy to install. if you have an installation problem or questinos, contact Ascot toll free at 877-773-7751 to get some assistance.

3. Do the window treatments come with everything I need to install them?
- Yes, Ascot window treatments come with the necessary brackets and screws to install them. You will also need a screwdriver to help with installation.

4. Can I get color samples?
- Yes, color samples are available to make sure you make the right color choice. Simply send us an email or give us a call to get one.

5. If a chord on my window treatment is broken, can I get it fixed?
- Yes, broken chords can be replaced. Just contacut us and well will direct you on what you need to do to get your broken chords fixed.

6. What is an inside mount?
- An inside mount is a window treatment that is mounted inside the winow frame. This provides a clean look and allows window moldings to be shown off.

7.What is an outside mount?
- An outside mount is a window treatment that is mounted on the outside of the window frame. These hand on the frame or just above the frame. Using an outside mount is a good way to make a window larger than it is.

8. How can I clean Ascot window treatments?
- The easiest and best cleaning methods are dusting and vacuuming. You can dust by using a regular dust cloth or feather duster. To use a vaccum, use the brush head attachment to keep from damaging the window treatments.

9. Can I get an Ascot product repaired or get replacement parts?
- Send Ascot an email, CLICK HERE, include the following information:

1. Problem
2. Size
3. Brand name of the unit
4. Serial number of the unit
5. Picture of the product (attach the picture to the email)

 

 

 

 

 

 

 

 

 

 


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